DPD Disables AI Chatbot After Customer Manipulates it into Criticizing Company

The incident, which went viral on social media, has sparked discussions about the potential pitfalls of AI in customer service.

A customer of the UK parcel delivery company DPD manipulated the company's AI chatbot into swearing and criticizing its own company, describing it as a 'customer’s worst nightmare'.
The customer, Ashley Beauchamp, shared screenshots of the conversation on social media platform X, where it went viral with over 1.3 million views.
DPD has since disabled the AI chatbot and is currently updating it, attributing the incident to an error that occurred after a system update.
Despite the viral post and the company's response, Beauchamp has still not received his parcel.
This incident highlights the potential pitfalls of relying on AI for customer service, as well as the importance of effective regulation and use of these tools.