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DoorDash’s Xu Says Autonomy Has Meant ‘Pain and Suffering’ as First Commercial Signs Emerge

Drone service runs in Australia plus new U.S. permits are in hand, with no timeline for a wider rollout.

Overview

  • Tony Xu said the autonomy effort dating back to 2017 has been difficult, describing it as filled with “pain and suffering.”
  • DoorDash pursues a dual track of partnerships and internal R&D, including Coco Robotics for sidewalk robots and DoorDash Labs for proprietary systems.
  • Drone deliveries with Alphabet’s Wing are underway in Australia, and the company has begun securing permits for limited drone activity in select U.S. cities.
  • Most deployments remain in testing, with no formal autonomous commercial operations in the United States and no public timetable for scale.
  • Leadership framed early progress within a stronger business footing, citing recent M&A activity such as the pending $3.9 billion Deliveroo deal and Q2 gains in orders and revenue.