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DoorDash Launches Dot Robot and AI Delivery Platform in Phoenix Early Access

The company presents autonomy as a complement to couriers and a bid to scale lower-cost local delivery through an AI dispatcher, alongside new restaurant reservations for consumers.

Overview

  • Early access is underway in Tempe and Mesa, where DoorDash says Dot has already completed hundreds of deliveries in the greater Phoenix area.
  • Dot is a purpose-built electric robot for roads, bike lanes and sidewalks, carrying up to 30 pounds at speeds up to 20 mph with an interchangeable battery.
  • DoorDash developed Dot in-house with eight cameras plus lidar and radar, using real-time AI to handle pickups, parking lots and residential drop-offs.
  • The new Autonomous Delivery Platform assigns each order to a human Dasher, a Dot robot, a drone or a sidewalk bot based on speed, cost, location and experience.
  • DoorDash says humans will still do the vast majority of deliveries as automation takes specific runs, while outside reporting highlights unresolved safety, accessibility and vandalism challenges.