Overview
- On AI454 from Amritsar to Delhi, a mid-air verbal altercation led crew to move the affected passenger to business class and hand the disruptive passenger over to Delhi airport security.
- On Air India Express IX-195 from Dubai to Jaipur, an allegedly intoxicated passenger harassed a female cabin crew member and was restrained by CISF personnel before a formal police complaint.
- Both airlines have filed formal complaints and will convene DGCA-mandated internal committees to decide disciplinary action, including possible placement on India’s no-fly list.
- Amritsar ground staff reported observing aggressive behaviour by the AI454 passenger before boarding, highlighting gaps in pre-flight screening.
- Regulators have tightened passenger conduct rules, alcohol restrictions and incident response protocols in recent years to bolster in-flight safety and crew protection.