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Disney’s Tightened Disability Access Rules Face Lawsuit as Company Moves to Block Investor Review

An SEC decision looms on a shareholder bid for an independent review after months of complaints over denied access.

Overview

  • Disney narrowed DAS eligibility largely to guests with developmental disabilities who cannot tolerate long standby waits.
  • Applicants must complete video interviews with a Disney worker and a contracted medical professional, and lying can lead to park bans.
  • Disabled visitors filed a federal lawsuit arguing the revised rules are too restrictive and improperly deny accommodations.
  • Investors backing the DAS Defenders submitted a proposal for an independent review, which Disney told the SEC in November it intends to exclude as misleading and micromanagement.
  • Disney defends the overhaul, citing DAS usage rising from about 5% to roughly 20% of guests and asserting the ADA permits differing accommodations by disability.