Overview

• Jenny Nicholson's four-hour YouTube documentary dissects the failure of Disney's Star Wars: Galactic Starcruiser hotel.
• The hotel's downfall is attributed to a malfunctioning app that failed to engage guests in the immersive experience.
• The hotel's steep costs and underwhelming interactive elements left many guests dissatisfied.
• The video has garnered nearly 6 million views and sparked widespread discussion online.
• Disney closed the Galactic Starcruiser in September 2023, just over a year after its opening.