Disney’s My Disney Experience Disables Merchandise Mobile Checkout

Overview

• Users opening the My Disney Experience app saw an in‑app pop-up saying “Merchandise Mobile Checkout is currently unavailable” and that Disney is actively working to resolve the issue.
• Disney bloggers and site reporters warn the outage will likely produce longer lines at store registers because guests cannot scan and pay through the app or automatically apply linked discounts.
• At the time of reporting, quick-service mobile food ordering remained functional, so dining pickups and orders were not affected by the merchandise checkout notice.
• Some park guests on Reddit reported separate app glitches such as attraction listings refreshing repeatedly, but those wider errors are user-reported and have not been officially confirmed by Disney.
• The interruption comes while Disney is rolling out broader app updates and planned AI planning features, so observers say the outage highlights how app faults can quickly affect guest flow and Cast Member workload and will be watched for a prompt fix.