Overview

• At Flo’s Café, the family reports a server snatched and repeatedly swiped the biracial 7-year-old’s dining card upside down and then tossed it back without apology.
• The guest says the order ticket was altered to read “nig31” instead of the child’s name, which they interpret as a deliberate slur.
• Staff are accused of snapping at a polite request to remove carrots from the meal and of being overheard calling the family “nasty and rude.”
• The guest preserved the receipt as evidence and was told at City Hall that someone would follow up “ASAP” after filing the complaint.
• Disney has not issued a public comment on the allegations or provided a timeline for its internal review, leaving the outcome pending.