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Disney World Inflates Posted Wait Times to Improve Crowd Flow

Disney says listing longer wait estimates improves guest distribution by ensuring lines move faster than expected

Overview

  • Multiple Disney-focused outlets reported this week that the parks intentionally overstate ride wait times during busy periods as part of crowd-management strategies.
  • A viral July 24 social media post about a 60-minute posted wait for Tron Lightcycle Run versus a 13-minute actual wait prompted analysis of Disney’s timing adjustments.
  • Officials say the practice helps disperse guests across attractions by discouraging concentration at popular rides.
  • Wait times are also tweaked near park closing to keep guests engaged and minimize disappointment from long lines late in the day.
  • These adjustments work alongside digital tools like Genie+ to shape visitor flow and enhance the overall guest experience during peak seasons and special events.