Overview

• Disney is overhauling its Disability Access Service (DAS) to address increasing abuse, with changes effective from May 20 in Florida and June 18 in California.
• The revised DAS will require guests to undergo a virtual video meeting for registration, limiting benefits to immediate family or up to four unrelated individuals.
• Permanent bans will be enforced for guests found misusing the service, with Disney emphasizing honesty and integrity in the application process.
• The number of DAS users has tripled in the past five years, prompting Disney to refine the service to better serve guests with genuine needs.
• Disney aims to enhance the park experience for guests with disabilities through additional staff and innovative support services.