Disney Cruise Line Schedules 24-Hour Reservation System Outage
Disney says the work will install backend reservation upgrades with extended payment deadlines to prevent unintended cancellations.
Overview
- Disney will take its cruise reservation system offline for a 24-hour maintenance window starting at 4:00 AM EDT on July 9 and ending 4:00 AM EDT on July 10.
- During the outage guests will not be able to make new bookings or access existing reservations online or through the Contact Center.
- Online Check-in, Cruise Activity bookings, and Port Adventure reservations will be unavailable for the full maintenance period.
- Guests with deposits or final payments due during the outage have until Saturday, July 11 at 10:00 PM EDT to complete payments without penalty.
- Disney describes the work as internal upgrades that should leave the front-end booking experience largely unchanged and Disney-focused sites have issued reminders based on the company notice.