Overview

• The 2025 index assesses Europe’s 20 largest airlines on delay and cancellation rates plus the speed and consistency of compensation payments under EU rules.
• Discover Airlines leads the ranking with the strongest performance in punctuality and prompt payments, while Eurowings and Iberia secure the second and third spots.
• Finnair, a traditional premium carrier, ranks last with 2.48 stars overall due to high disruption rates and slower compensation behavior.
• No airline achieves above three stars in passenger satisfaction, with British Airways highest at 3.15 stars and easyJet lowest at 2.03 stars.
• Results confirm ticket price no longer guarantees quality as some low-cost airlines outperform established premium carriers.