Overview

• A Zomato delivery agent in Pune, partially paralyzed after a car accident, went out of his way to correct a customer's missing order without compensation.
• The agent, a former construction supervisor earning ₹1.25 lakh per month, lost his job and mobility due to the accident but found renewed purpose through Zomato's employment opportunity.
• He supports his family and funds his daughter's dentistry education, demonstrating resilience and gratitude despite his challenges.
• The agent's actions and personal story were shared by customer Shripal Gandhi on LinkedIn, garnering widespread praise and attention online.
• Zomato's inclusive hiring practices have been widely lauded for providing opportunities to individuals with disabilities, profoundly impacting lives.