Overview

• Georgina Colman, who has multiple sclerosis, was threatened with police at Gran Canaria Airport on June 1 after requesting early boarding and unimpeded access to toilets.
• Airport staff refused a manager review and made dismissive remarks before threatening law enforcement, leaving her humiliated and stressed.
• An assistance team eventually arrived and escorted her to the front of the queue, only after significant delay and added distress.
• Colman contrasted this ordeal with the “brilliant” support she received at Gatwick Airport, where staff accommodated her needs from check-in through boarding.
• Research by Cool Crutches & Walking Sticks finds 80% of disabled travellers report discrimination and 94% say fear of inadequate support deters them from travelling.