Overview

• Baroness Tanni Grey-Thompson calls for severe penalties for train companies failing disabled passengers.
• Wheelchair users report traumatic experiences, including being left on trains and having to crawl off platforms.
• Network Rail acknowledges shortcomings and pledges to improve assistance services.
• Advocates highlight systemic issues and the need for comprehensive industry-wide changes.
• Calls for better training, accountability, and infrastructure to ensure accessibility for all passengers.