Overview
- The CEO said the bank spends about $2 billion a year on artificial intelligence and is realizing roughly the same amount in measurable savings and benefits.
- AI now underpins functions across the firm, including risk and fraud detection, marketing, customer service and idea generation, according to Dimon.
- JPMorgan’s in-house large language model, trained on internal data, is used by roughly 150,000 employees each week, and about 2,000 staff work on AI systems developed since 2012.
- Dimon cautioned that the technology will affect jobs and urged companies to retrain and redeploy employees as roles change.
- He said he would welcome SEC moves to ease quarterly reporting and that JPMorgan would still provide quarterly updates with less detail, as SEC leadership fast-tracks the proposal amid transparency concerns.