Overview

• Monzo ranked first for personal current accounts in Britain and Northern Ireland following the CMA’s annual survey
• Chase and Starling Bank tied for second place among personal account providers in the digital challenger–led rankings
• Monzo also led the business account table, with newcomer Mettle by NatWest in second and Starling Bank in third
• Traditional lenders trailed behind, with Royal Bank of Scotland placed lowest among the 17 personal current account providers
• Conducted by Ipsos and BVA-BDRC under the Retail Banking Order, the survey requires banks to publish results publicly to aid customer comparison and drive service improvements