Overview

• DiDi acknowledged an unexpected failure affecting ride-hailing, DiDi Food and financial services, stating technical teams are restoring access throughout the day.
• Reports surged from before 5 a.m. and peaked around 7:18–7:30 with roughly 1,800+ incidents, then trended down by late morning according to Downdetector.
• Most complaints involved server-connection errors, followed by app faults and sign-in issues, with disruptions concentrated in major cities including Mexico City, Guadalajara and Monterrey.
• Users and drivers reported interrupted trips, cash payments despite card selection and worries about duplicate charges once connectivity returns.
• Rivals absorbed displaced demand, with users noting higher Uber fares during the rush and Rappi pushing limited-time promotions to attract affected customers; a social post flagged by Publimetro also mentioned drivers discussing a potential blockade on Calzada de Tlalpan.