Didi Chuxing Service Disruption Caused by Software Failure, Not Cyberattack

China's largest ride-hailing service has restored its operations and plans to conduct a technical risk investigation to prevent future incidents.

Didi Chuxing, China's largest ride-hailing service, experienced a major service disruption earlier this week, affecting users in several cities.
The company has attributed the disruption to an 'underlying system software failure', ruling out the possibility of a cyberattack.
Thousands of users were unable to book rides and experienced billing service malfunctions during the disruption.
Didi has announced that its services are now fully restored and it will conduct an in-depth technical risk investigation to prevent similar incidents in the future.
Despite previous setbacks, including a cybersecurity review and a US$1.2 billion fine for data violations, Didi remains China's most popular ride-hailing service.