Overview

• Users began reporting failures around 4:45 a.m., with incident reports peaking near 7:30 a.m. and remaining elevated at 1,369 by 8:15 a.m.
• Problems centered on server connections (62%), account logins (20%), and in-app functions (18%), affecting ride requests and services such as DiDi Food and financial tools.
• Errors interrupted active trips, prompting some riders to pay cash despite selecting card payment, and raising concerns about potential double charges.
• Experts say the platform typically reconciles charges automatically or processes refunds via in-app help once service returns, though the company has not issued a statement.
• Reports concentrated in Mexico City, Guadalajara, and Monterrey with additional complaints in Latin America, while users noted Uber prices spiking up to double during the disruption.