DHL Faces Rising Complaints and Upcoming Postal Changes

Complaints about DHL's postal services have increased significantly, prompting changes in delivery timelines and pricing.

The Bundesnetzagentur reported a 25% increase in complaints about DHL, with 31,700 received in the first nine months of 2024.
Approximately 90% of complaints in the postal sector are directed at DHL, despite the company attributing some issues to delays from other smaller firms.
Starting January, the standard postage rate for letters in Germany will rise from 85 to 95 cents, with slower delivery times allowed.
DHL plans to offer a new 'Tempo-Post' service, but customers will face higher costs for next-day delivery through registered mail.
The company is also grappling with the environmental impact of its operations, balancing a growing fleet of electric vehicles with significant CO2 emissions from its air transport division.