Overview
- The aviation regulator deployed an eight-member oversight team to IndiGo’s Gurgaon headquarters and positioned officials to file daily reports on cancellations, refunds, baggage handling and on‑time performance.
- CEO Pieter Elbers has been directed to appear on Thursday and present comprehensive data on flight restoration, crew hiring and training pipelines, refunds, rerouting and baggage delivery.
- IndiGo says operations are stabilising, targeting around 1,900–1,950 flights with on‑time performance above 80%, though the carrier still cancelled about 220 flights on Wednesday and scrapped 60 services from Bengaluru on Thursday.
- Government actions remain in force, including a roughly 10% cut to IndiGo’s winter schedule and temporary fare caps, with DGCA teams conducting on‑site inspections at 11 airports.
- DGCA attributes the crisis to misjudgement and planning gaps in implementing new FDTL rules; IndiGo’s chair apologised, rejected claims the chaos was deliberate, announced an external technical review, and data show 4,290 domestic cancellations versus 64 international between December 1 and 9, alongside large refunds.