Overview
- IndiGo informed the DGCA that all refunds for flights canceled between December 3 and 5, 2025 have been credited to the original payment method.
- Eligible customers are being offered two travel vouchers worth Rs 5,000 each that remain valid for 12 months and apply to cancellations or delays over three hours during the affected period.
- Passengers whose flights were canceled within 24 hours of scheduled departure may seek compensation wherever applicable under DGCA rules.
- Affected travelers can verify eligibility and submit details through IndiGo’s dedicated web link, with the DGCA urging accurate contact information on bookings.
- The December disruption stranded tens of thousands nationwide, drew government and regulator scrutiny, and prompted IndiGo to apologize and pledge stronger operational processes.