Overview
- The regulator said IndiGo has processed all refunds for 3–5 December cancellations and returned money to the original payment source.
- Passengers whose flights were cancelled within 24 hours of departure during that window can seek compensation under CAR Section 3, Series M, Part IV through the airline’s claims portal.
- IndiGo’s “Gesture of Care” offers two travel vouchers worth ₹5,000 each, valid for 12 months, to customers on flights cancelled or delayed by more than three hours.
- Despite these measures, complaints about pending refunds continue on social media, and the DGCA urged travelers to provide correct contact details at booking for timely updates.
- A four-member DGCA committee led by Jt. DG Sanjay K. Brahmane has submitted its report on the disruption, with the government maintaining oversight as IndiGo apologizes and pledges operational fixes after reported roster and preparedness lapses.