Overview
- Investigators cited over‑optimised schedules, thin rostering buffers and deficient software support as key causes of the breakdown.
- The penalty includes Rs 1.80 crore in one‑time systemic fines and Rs 20.40 crore for 68 days of continued non‑compliance with revised FDTL norms.
- Senior leadership faced enforcement actions, with a caution to CEO Pieter Elbers and warnings to multiple operations heads, including orders to relieve the SVP of the operations control centre.
- IndiGo must furnish a Rs 50 crore bank guarantee under the IndiGo Systemic Reform Assurance Scheme, with phased release tied to verified reforms in governance, manpower planning and fatigue‑risk management, digital systems and board‑level oversight.
- DGCA noted refunds were completed and Rs 10,000 ‘Gesture of Care’ vouchers offered to affected passengers, and it has opened an internal review of its own oversight while seeking IndiGo’s compliance report.