Overview
- IndiGo must furnish a ₹50 crore bank guarantee under a reform assurance scheme, to be released only after DGCA‑certified fixes across leadership, manpower, digital systems, and board oversight.
- The regulator cautioned CEO Pieter Elbers, warned the COO and other senior officials, and directed the Senior VP of the Operations Control Centre to be relieved of operational responsibilities.
- Between December 3 and 5, the airline cancelled 2,507 flights and delayed 1,852, affecting more than three lakh passengers nationwide.
- DGCA said the airline has processed all refunds for December 3–5 cancellations and reiterated eligibility for statutory compensation when flights were cancelled within 24 hours of departure.
- IndiGo formalised a ‘Gesture of Care’ offering two ₹5,000 travel vouchers valid for 12 months to eligible passengers whose flights were cancelled or delayed by over three hours, with claims via an online portal.