Overview
- Under the draft, airlines must offer a 48-hour look‑in window for free cancellation or amendment, except for departures within five days domestically or 15 days internationally.
- Carriers would be required to complete refunds within 21 working days, and they would remain responsible for refunds on tickets sold through agents or online portals.
- All airport taxes and fees would have to be returned to passengers, including on fares marketed as non‑refundable.
- Refunds could be placed in a credit shell only at the passenger’s request, and cancellations for medical emergencies would be eligible for a refund or credit.
- The proposal bars extra charges for correcting the same passenger’s name within 24 hours of direct website booking and would limit penalties and separate refund processing fees.