Overview
- Airlines would have to complete refunds for tickets bought via travel agents or portals within 21 working days, with the onus placed on the carrier.
- A 48‑hour look‑in window on airline websites would allow free cancellations or amendments, subject to booking and departure timing limits.
- Refunds to credit shells could be issued only at a passenger’s request rather than by default, reinforcing cash‑refund primacy.
- All airport taxes and fees would be refundable even on non‑refundable fares, with credit‑card refunds processed within seven days and cash refunds issued immediately at the point of purchase.
- Name corrections for the same passenger flagged within 24 hours of direct website booking would be free, with flexibility proposed for medical‑emergency cancellations.