Overview

• Deutsche Post has begun informing the roughly 3,300 remaining ZzV users that the cash-payout service will end on December 31, 2025.
• Retirees must provide a bank account or designate a trusted person’s account and ensure their address is current by the deadline to avoid payment interruptions.
• Any withheld pension payments will be promptly paid retroactively once account or address information is submitted.
• The number of ZzV users has declined from 5,600 in February 2024 due to repeated notices urging conversion to free bank transfers.
• EU regulations entitle all consumers to a basic payment account, allowing pensioners without traditional banking access to switch without fees.