Overview
- Deutsche Bahn will no longer require customers to provide an email address or phone number to purchase Sparpreistickets starting December 15.
- The change follows a privacy investigation initiated by Hessen's data protection commissioner after numerous complaints in 2023.
- Critics argued the previous policy excluded passengers without internet access or those prioritizing personal data privacy.
- Customers can now obtain printed Sparpreistickets at ticket counters without sharing personal contact information.
- Deutsche Bahn continues to recommend providing an email address for updates on delays or platform changes but has made it optional.