Overview

• Deutsche Bahn recorded approximately 3,300 physical assaults on employees in 2024, a 6% increase compared to the previous year.
• Around half of these assaults targeted train personnel in regional traffic, with other victims including cleaning staff, station service workers, customer advisors, and bus drivers.
• The surge in violence partially coincided with higher passenger volumes during the 2024 European Football Championship.
• To enhance staff safety, Deutsche Bahn introduced voluntary bodycams for regional personnel, de-escalation training, and emergency 'Prio-Ruf' buttons for rapid assistance.
• Company leadership emphasized that the violence reflects broader societal security challenges and vowed continued efforts to protect employees.