Deutsche Bahn Introduces New Passenger Communication Measures for Disruptions

The company now updates delay forecasts every two minutes for long-distance trains and extends cancellation notifications to 60 minutes ahead of schedule.

Deutsche Bahn aims to improve customer satisfaction during disruptions, targeting a 'good' rating for communication by 2027.
Passengers on long-distance trains now receive delay updates every two minutes when trains are delayed at stations.
The notification window for canceled stops in long-distance travel has been extended from 11 minutes to 60 minutes before the scheduled stop.
Efforts are underway to provide consistent real-time updates across all communication channels, including the DB Navigator app, station displays, and the website.
Challenges remain, such as outdated technology in older trains and reliance on real-time data quality from external partners for regional services.

Westdeutsche Allgemeine Zeitung