Overview
- Deutsche Bahn said a system error in its passenger-rights workflow led to some refund claims being processed incorrectly.
- The company will reprocess affected submissions and notify customers by email or post.
- A spokesperson said only a portion of applications over a short period was affected and the fault has been resolved.
- Reporting includes a Berlin–Braunschweig ICE journey wrongly denied compensation as a one-minute delay despite the cancellation.
- Storm “Elli” caused severe rail disruptions last week, including a temporary halt to long-distance service in northern Germany.