Overview

• Delta Air Lines has been ranked as the best US airline for the third consecutive year, according to The Wall Street Journal's annual airline scorecard.
• Delta excelled in on-time arrivals with an industry-leading rate of 83%, and had the lowest level of recorded complaints.
• JetBlue Airways was ranked as the worst US airline for the third year in a row, coming last in four categories: on-time arrivals, canceled flights, delays longer than 45 minutes, and tarmac delays.
• Alaska Airlines, despite recent issues with a door panel popping off a flight, was ranked second, praised for strong on-time arrivals and an industry-leading cancellation rate of under 1%.
• Other notable rankings include Allegiant Air moving up to third place, Southwest Airlines falling to fourth due to a surge in customer complaints, and United Airlines dropping to sixth place due to poor baggage handling and insufficient improvement in cancellations.