Overview
- Selected SkyMiles members were randomly enrolled and can confirm access via a new widget icon on the app’s home screen.
- Concierge answers real-time questions about flight times, seats, and gates, provides SkyMiles status info, and supports voice queries.
- The assistant helps track bags and view claim status and surfaces personalized FAQs based on travel history and preferences.
- The October 29 rollout expands a version first shown at CES, with testing to run for several months before gradual expansion.
- Delta frames Concierge as part of a broader AI push that includes algorithmic fare-setting targeting roughly 20% of domestic ticket sales by year-end.