Delta CEO promises changes after backlash over SkyMiles program overhaul

Delta faced criticism over limiting lounge access and basing elite status on spending rather than miles flown.
CEO Ed Bastian admitted the changes "went too far" and said modifications will be announced in the coming weeks.
The airline saw a surge in premium travelers during the pandemic, causing airport lounge overcrowding.
Competitors like JetBlue and Alaska Airlines tried to lure unhappy Delta customers.
The new SkyMiles program rules were originally set to start in 2024 and 2025.