Overview
- Delta told Senators Gallego, Warner and Blumenthal in a Friday letter that it does not use personal data to set individualized fares.
- The airline’s AI tool draws only on market signals such as route demand, competitor offers and fuel costs to recommend ticket prices.
- Delta currently has the system deployed on roughly 3% of its domestic network and plans to expand its use to 20% by December.
- A Federal Trade Commission review, Congressional inquiries and a House bill seeking to ban AI-based personalized pricing have intensified oversight.
- Consumer advocates and industry experts warn that opaque machine-driven pricing could push fares higher and erode traveler trust.