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Delta Apologizes After Flights Diverted to Alabama Leave Passengers Stranded Overnight

Severe weather forced two flights from Mexico to divert to an airport without customs facilities, delaying nearly 300 passengers for over 15 hours.

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Overview

  • Two Delta flights from Mexico to Atlanta were diverted to Montgomery, Alabama, due to severe thunderstorms on Thursday evening.
  • The Montgomery airport lacked U.S. Customs and Border Protection facilities, leaving passengers stranded on the tarmac overnight.
  • Passengers were allowed to disembark early Friday morning after special arrangements were made with airport and customs officials.
  • Delta has issued a full refund to affected passengers and apologized for the disruption, citing safety concerns and weather challenges.
  • The airline is conducting a review to improve handling of similar incidents and prevent prolonged delays in the future.