Delta and Southwest Lead in J.D. Power's 2024 Airline Satisfaction Rankings

Investments in staff and customer service propel top airlines ahead, while Frontier and Air Canada lag behind.

Delta excels in first/business and premium economy categories, while Southwest dominates the economy/basic economy segment for the third consecutive year.
Frontier ranks lowest in customer satisfaction, with Air Canada also performing poorly across multiple categories.
Media coverage significantly impacts airline trust scores, influencing passenger perceptions and satisfaction.
The J.D. Power study highlights the importance of ease of travel and trust over ticket prices in determining passenger satisfaction.
Airlines focusing on staff training and positive passenger interactions report higher satisfaction rates, despite crowded conditions.