Overview

• Dell’s employee net promoter score dropped to 32 in mid-2025, down from 63 in 2023 and 48 in 2024, marking an almost 50% decline over two years.
• Staff living near Dell offices were required to return in person five days a week starting March 2025, a policy employees cite as eroding work-life balance.
• A March SEC filing showed Dell cut 25,000 jobs over two years—19% of its workforce—fueling concerns over increased workloads and job security.
• Despite low overall satisfaction, Dell’s leader net promoter score remained high at 76, with workers describing managers as supportive and collaborative.
• To rebuild trust, Dell will introduce quarterly company updates and increase people-leader meetings to boost transparency and address employee concerns.