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3mo ago

Delhi's Jan Sunwai Camps Address Over 1,000 Grievances with On-the-Spot Resolutions

Chief Minister Rekha Gupta emphasizes public service, directs officials to ensure timely resolutions and upgrades to grievance portal for enhanced transparency.

Officials said most complaints pertain to basic infrastructures and necessities. (HT)
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Overview

  • The Delhi government, led by Chief Minister Rekha Gupta, has held weekly Jan Sunwai camps across all districts, registering over 1,350 grievances as of May 24, 2025.
  • Many complaints, primarily concerning water supply, sanitation, road maintenance, and law and order, have been resolved on the spot during the camps.
  • The initiative aligns with Prime Minister Narendra Modi's vision of a responsive and accountable administration, fostering direct engagement with citizens.
  • To enhance accessibility, the public grievance portal is being upgraded to allow online complaint tracking and feedback submission.
  • Departments with unresolved complaints are being held accountable, with officials required to submit Action Taken Reports and face strict measures for persistent delays.