Overview

• Chief Minister Rekha Gupta held her first hearings at the Mukhyamantri Jan Seva Sadan in Civil Lines and at her Raj Niwas Marg camp office, shifting sessions from her Shalimar Bagh residence and roadside venues into formal spaces.
• Officers from about a dozen departments—including the Delhi Jal Board, Education, Police, Health and the MCD—were present to log complaints on crime, water supply, school admissions, healthcare, roads and encroachment.
• Gupta instructed each department to resolve registered grievances within specified timeframes and assured citizens that every issue would receive serious attention.
• The Jan Seva Sadan provides dedicated seating, drinking water and streamlined entry procedures to ensure a respectful and organised forum for public redressal.
• This institutionalised format aims to strengthen direct government–citizen engagement and reinforce a people-centric, accountable governance model under the chief minister’s oversight.