Overview

• A Reddit user recounted booking an Uber home but realizing 100 metres in that she’d entered her office address instead of her home
• When she opted to cancel the ride on a dimly lit, rainy road, the driver invited her to stay in his car until her second cab arrived
• The driver explained he was unwell and needed to head home, but stayed behind to ensure her safe handoff to the next vehicle
• The post, titled “God bless that Uber Guy,” quickly went viral and inspired dozens of similar anecdotes praising drivers’ voluntary safety measures
• Coverage of the incident has renewed focus on empathy in ride-hailing and bolstered trust in app-based transport as questions about passenger security persist