Overview

• The New Delhi District Consumer Disputes Redressal Commission held IndiGo liable for service deficiency after a passenger was assigned an unhygienic, stained seat on an international flight
• The tribunal directed Rs 1.5 lakh for mental agony and Rs 25,000 for litigation costs to the complainant, Pinki
• Commissioners noted that IndiGo failed to produce the mandatory Situation Data Display report, a key operational document under civil aviation protocols
• The order reaffirmed obligations under the Consumer Protection Act 2019 and aviation rules for airlines to maintain responsive grievance redressal systems and dedicated helplines
• The ruling underscores regulatory authority to enforce passenger rights and operational transparency across India’s aviation sector