Overview
- Officials say trial runs are planned within 15–20 days, with a possible go‑live by the end of next month or April if the tests succeed.
- The platform will use AI chatbots and WhatsApp Dynamic Flows with a bilingual interface in Hindi and English for 24x7, faceless access.
- Users will initiate requests by messaging on WhatsApp, then complete steps via the e‑District portal, receive an application number, track status in real time and get certificates digitally.
- Nearly 50 services are slated for the first phase, starting with revenue department documents such as birth, caste, marriage, income and domicile certificates.
- Some concessionaires have been empanelled through bidding, and the IT Department is building a central dashboard for real‑time oversight as privacy, verification and backend integration needs are addressed.