Overview
- Gagandeep Singh Sapra, who runs Tadka Rani in Greater Kailash 1, posted a video showing his listing marked unavailable while nearby restaurants appeared open on Zomato.
- The app displayed the message, “Closed Right Now. Sorry. All delivery partners are occupied. Please try after some time,” for his outlet during busy periods.
- Sapra said he escalated the issue for 31 days without resolution and described the pattern as system-level bias rather than dynamic allocation.
- Zomato Food Delivery CEO Aditya Mangla responded publicly to the post, stating, “Thank you for sharing this. I’m getting this checked.”
- The restaurateur linked the alleged unavailability to pressure over commissions and fees he says exceed 52%, and there is no independent verification or announced outcome yet.