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18h ago

Delhi Police Arrests Operator of Fake Call Centre That Duped Foreign Flyers

Investigators are tracing illicit funds with plans to arrest additional members of the call centre’s 500-strong workforce.

The fraudsters digital marketing tools, including search engine optimisation (SEO), social media promotions, and online advertising, to push fraudulent flight booking and cancellation services higher in search results.
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The intelligence fusion and strategic operations (IFSO) unit recovered 36 laptops, six mobile phones and four hard drives following a raid at his office in Kirti Nagar on Tuesday. (Representational image)

Overview

  • On June 24, Delhi Police’s Intelligence Fusion and Strategic Operations unit raided AVS Holidays in Kirti Nagar and arrested its director, Akshay Sharma.
  • Authorities say Sharma used search engine optimization, social media ads and forged certificates to pose as a travel agency and target US, UK and Canadian victims.
  • Officers seized 36 laptops, six mobile phones, four external hard drives and hundreds of forged medical and death certificates during the raid.
  • Forensic analysis indicates the long-running scam harvested victims’ financial details by booking and canceling tickets without their knowledge.
  • In custody, Sharma confessed to orchestrating the operation for several years and admitted impersonating customers to secure fraudulent airline refunds.