Overview

• Officials said the initiative remains in planning, with the IT department set to invite bids from WhatsApp Business Solution Providers and Meta partners.
• Users would message a dedicated WhatsApp number with a simple greeting to start, then be guided to department-specific application flows within the chat.
• An initial catalogue of roughly 25–30 services is planned, covering items such as marriage and caste certificates and driving licences, with gradual expansion later.
• The platform is slated to deploy an AI-powered multilingual chatbot in Hindi and English and deliver verified documents as QR-code downloads.
• Common Service Centres across districts are proposed to help residents without smartphones for a Rs 50 fee, as the plan is positioned as a successor to the now-inactive doorstep delivery scheme.