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4w ago

Delhi Opens Mukhyamantri JanSeva Sadan for Citizen Grievance Redressal

Located in a converted bungalow on Raj Niwas Marg, the centre will host weekly hearings led by senior officials to ensure timely resolution of public complaints.

CM Rekha Gupta performs rituals during the inauguration Jan Seva Sadan on Friday. (Vipin Kumar/ Hindustan Times)
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Overview

  • Chief Minister Rekha Gupta inaugurated the Mukhyamantri JanSeva Sadan at Bungalow Number 2 on July 4, establishing Delhi’s first dedicated public grievance centre.
  • Public hearings will take place every Wednesday from 8 am to 10 am and the centre will welcome walk-in visitors on Mondays between 9 am and 1 pm under a coordinated system of senior official oversight.
  • The inauguration featured a traditional havan ceremony and was attended by Lieutenant Governor VK Saxena, Union Minister Manjinder Singh Sirsa and BJP MP Manoj Tiwari.
  • Adjacent Bungalow Number 1 is undergoing a ₹60 lakh refurbishment led by the Public Works Department, which includes installation of air conditioners, flood lights, chandeliers and other fixtures.
  • The centre is designed to prevent Delhiites from having to “run from pillar to post” by providing a single interface for complaints, suggestions and consultations as part of Gupta’s pledge to make public service the government’s supreme duty.