Overview

• Chief Minister Rekha Gupta opened the first-of-its-kind programme on October 3, calling it key to building efficient, citizen-focused revenue services.
• She urged officers to upgrade skills and adopt modern technology to handle cases sensitively and resolve grievances faster.
• The government has directed training for senior officers, with additional sessions for other cadres reported to be under consideration.
• Gupta set priorities of digitisation, transparency, cleaner offices and firm action against corruption to remove fear and bias from access to services.
• She flagged urgent issues including heavy workloads, middlemen, fake documents and stamp duty irregularities, noting Delhi lacks an ex-cadre system that makes structured training vital.